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How 54jili Handles Your Personal Information

This page explains what personal data 54jili collects when you open an account, make a deposit via GCash, Maya or InstaPay, or contact our support team — and exactly how that data is used, stored and protected.

Account data kept secureGCash, Maya, InstaPay payment info protectedNo data sold to third partiesYou can request your data anytimePhilippines-focused privacy approach
54jili How 54jili Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Data

Protecting your account information is a core part of how 54jili operates. Every login session uses encrypted connections, and account access requires the OTP sent to your registered mobile number. Payment data from GCash, Maya and InstaPay transactions is handled through secure processor channels — your wallet credentials never pass through our lobby servers. We review access permissions regularly and limit internal data access to the teams that need it to operate your account.

Encrypted Connections

Every session between your mobile browser and our servers runs over SSL encryption, keeping your login credentials and account details private during transmission.

OTP Account Access

Your 54jili account requires a one-time PIN sent to your registered mobile number each time you log in from an unrecognised device, blocking unauthorised access.

Cookie and Session Data

We use session cookies to keep you logged in during your visit and analytics cookies to improve page performance. You can manage cookie preferences in your mobile browser settings.

Retention and Deletion

We keep your data only as long as required by applicable law or as needed to operate your account. Non-essential records can be deleted on request via our support team.

PRIVACY CONTACT

Reach Us About Your Privacy Rights

If you want to access, correct or remove your personal data, our support team handles these requests directly. You can reach us through live chat inside the 54jili app, by email at our listed support address, or through the in-account help form. We aim to acknowledge privacy requests within one business day and resolve them as promptly as the request allows.

Team online

Live Chat

Open the 54jili app on your mobile, tap the chat icon, and send your privacy request directly to the support team during operating hours.

Email Support

Send your data access or deletion request to our support email address listed in the Account Help section. Include your registered mobile number for faster matching.

In-Account Help Form

Log in to your 54jili account, go to Settings, then Help and submit a privacy request form. Responses are sent to your registered contact detail on file.

Common Questions About Your Privacy at 54jili

Here are the questions we hear most from Philippines players about how their personal data and payment information are handled on the platform. If your question is not covered here, contact our support team directly through live chat or the in-account help form.

We collect your name, mobile number, email address and the login credentials you set. We also log your device type and IP address to secure your account sessions.

No. When you deposit via GCash, Maya or InstaPay, the transaction is processed through a secure payment channel. We receive only the reference number and confirmed amount — never your wallet PIN or bank password.

Yes. Submit a data access request through live chat, our support email or the in-account help form. Include your registered mobile number so our team can match and retrieve your records.

Contact our support team via live chat or the in-account help form and specify a deletion request. We process non-essential data deletions in line with applicable law and confirm once complete.

We do not sell your personal data. We share only what is necessary with our payment processors — GCash, Maya, InstaPay — and any third party required by applicable Philippine law to receive it.

We use session cookies to keep your lobby state active and analytics cookies to improve performance. You can disable non-essential cookies in your mobile browser settings at any time without losing account access.
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Privacy Policy

Service availability depends on eligible regions and local law. Philippine online gaming is regulated, so check local rules before opening an account. 21+ where applicable.

Access may be available only where local law permits.